Speak to our support team 24/7: live chat replies in under 90 seconds, email within 4 hours, and a UK helpline open 8am-midnight. UKGC complaints route to a dedicated case team.
Open Live Chat Email SupportThe 24/7 live chat figure is real, but the response curve is not flat. Between 09:00 and 23:00 UK time, the first-message reply lands inside 1.6 minutes on average across the past 90 days of internal logs. Overnight, between 23:00 and 09:00, that stretches to 5.2 minutes because the team rotates to a smaller core of agents covering Atlantic and APAC time. Email at [email protected] runs on a different SLA — first human reply within 2.2 hours during UK office hours, around 7 hours overnight. There is no public phone line; QBet treats live chat and email as the two primary channels and routes both through the same compliance and payments desks behind the scenes.
For verification queries — KYC, source-of-funds checks, withdrawal holds — both live chat and email loop the request to a separate compliance desk that processes UK-specific cases in batches of 35,800 to 47,200 player records cycled per quarter. Most KYC turnarounds clear inside 1.4 hours during the day. If you are chasing a withdrawal that is stuck on "pending review" past the 24-hour mark, mention the transaction ID on first contact and the agent can pull it from the queue without round-tripping you back to the cashier. Postal mail to the registered Curacao address is honoured but takes 5 working days to reach the right desk — almost no-one uses that route in 2026 unless they are submitting a formal regulatory complaint.
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